Receiving a gift: Say thank you, even if it is not what you wanted
Asking for something: Say please
Someone helps you: Say thank you
You bump into someone: Say excuse me or I'm sorry
You want to pass someone: Say excuse me
Someone says thank you: Say you're welcome
Meeting someone new: Say hello, smile, look at them and say your name
Introducing yourself: Offer a handshake if comfortable and say 'Nice to meet you'
Handshake: Firm but gentle, with eye contact
Eye contact: Looking at the person you're talking to
Interrupting: Wait for a pause, or say 'Excuse me'
Listening: Look at the speaker and wait until they finish
Phone call greeting: Say hello and who you are
Answering the phone: Use a friendly voice and ask who is calling
Texting manners: Be polite, don't text during conversations
Phone at the table: Keep it away at meals
Written thank-you note: Thank the person, mention the gift and say what you like about it
Table: napkin: Place it on your lap
Table: elbows: Keep them off the table while eating
Table: chewing: Chew with your mouth closed
Table: talking while eating: Don't talk with food in your mouth
Table: reaching: Ask 'Please pass the...' rather than reaching across
Table: wait to eat: Begin when everyone is served or when the host starts
Table: utensils: Use a fork, knife and spoon properly
Table: when finished: Place your utensils on your plate and say thank you
Table: May I be excused?: Ask before leaving the table
Table: food you don't like: Say 'No, thank you' politely
Table: compliment the cook: Say 'This is delicious'
Table: help clear: Offer to help clean up
Table: sneezing: Cover with a tissue or elbow
Cough or sneeze: Cover your nose and mouth with your elbow or a tissue
Holding the door: Hold it for the person behind you
Elevator: Let people exit before you enter
Giving up a seat: Offer it to an elderly person or someone who needs it
Waiting in line: Wait your turn and don't cut
Sharing: Take turns and share toys and space
Winning: Be modest and say 'good game'
Losing: Congratulate the winner
Good sportsmanship: Playing fair, following rules, respecting others
Disagreeing: Use calm words and listen to the other side
Compliment: Say something kind about someone
Receiving a compliment: Say thank you
Hurt someone's feelings: Apologize sincerely
Apology steps: Say sorry, say what you did wrong, make it better
Visiting someone's home: Greet the host, follow house rules, say thank you when leaving
Host: The person who invites guests
Guest: A person who is invited
RSVP: A request to reply to an invitation
Arriving on time: Shows respect for others' time
Being late: Apologize and explain briefly
Respecting privacy: Knock before entering a closed door
Knocking: Knock and wait for an answer
Library voice: Speak softly in quiet places
Movie theater: Silence your phone and keep quiet
Public transport: Give seats to those who need them and keep your voice down
Respecting elders: Speak politely and listen
Gossip: Don't talk badly about others behind their backs
Include others: Invite someone who is alone to join
Teasing: Don't tease in ways that hurt
School manners: Raise your hand, listen and be respectful to the teacher
Raising your hand: How to ask to speak in class
Borrowing: Ask first, return on time in good condition
Littering: Never; put trash in the bin
Online manners (netiquette): Be kind and don't use ALL CAPS to shout
Reply all: Use carefully; only reply to everyone if needed
Please and thank you in other languages: Por favor and gracias in Spanish; s'il vous plait and merci in French
Honor the 'golden rule': Treat others as you want to be treated

Free flashcards from Peabody at peabody.kids/flashcards/manners-and-etiquette