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Who Comes to Help

Staying Safe in an Emergency: What should you do in an emergency?

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In the United States, you call 911 for help. This is true as of November 2026. Call when someone needs help right away.

When you call 911, helpers can come. Firefighters, police officers and paramedics can come.

A trained helper answers the phone. They ask what happened. They ask where you are and who needs help.

It is okay to trust them. Answer their questions. A prank call is not an emergency. It can slow help for someone who needs it.

Know your home address. Know a grown-up's phone number too. It helps to know them by heart.

A smoke alarm warns you early if there is a fire. Test it once a month. Push the test button.

A fire escape plan means two ways out of every room.

Pick a meeting place outside. Then everyone knows where to find each other.

If there is a fire at home, get outside first. Then call 911, as of November 2026. Never go back inside for anything or anyone.

Do not hide from firefighters. They want to find you. If your clothes catch fire, stop, drop and roll.

If you get lost, find a helper. A store worker or a parent with kids can help. Stay where you are. Ask them to help you find your grown-up.

Words to know

  • emergency: needs help now
  • paramedics: hurt helpers
  • address: where you live
  • prank: a joke call

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Sources

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